I ordered three of the mounts but didn't open the boxes at first. When I did i realized the mounts had been shipped without the Ball Heads. I called and within minutes the problem was found and heads were on their way to me. GREAT customer service. Already had one in use and am looking forward to implementing these soon.
Ordered 4 camera mounts for broadcast Sunday mass in our church during pandemic. Mounts very strong, easy to install (dream access to the mounting holes. Looks very professional.