The cost of product return
shipping is always the responsibility of the buyer.
EXCEPTION BULBS All light bulbs sold
by ALZO are warranted to be functioning to specifications upon arrival. All
CFL and HID bulbs are warranted to operate to specifications for 30 days. As
most Incandescent bulbs are short lived, these bulbs are only warranted to
be functioning to specifications upon arrival.
EXCEPTION BATTERIES All batteries
sold by ALZO Digital are warranted for 90 days.
In NO event shall Akces Media
be liable for special, incidental, consequential or punitive damages,
including, without limitation, damage to other property caused by the use of
or defect in any products sold by Akces Media LLC.
WARRANTY SERVICE PARTS
All product warranty service
parts issued to customers are shipped via UPS Ground service or US Postal
service first class at the sole election of Akces Media LLC. If a customer requires
"express" shipping of warranty service parts, the customer will be
responsible for shipping cost in excess of UPS ground shipping.
PRODUCT
RETURN POLICY
You must
contact us prior to all product returns.
The cost of product return
shipping is always the responsibility of the buyer.
To qualify for a refund,
ALL items must be returned in their original condition, including
the original packaging, containers, documentation, warranty cards, manuals,
and ALL accessories.
Do not mark or deface original
manufacturer containers in any manner. We will not accept returns and pay
refunds if the product shows signs of ware and the packaging is not in its
original condition.
Some of our products require special packaging for return
for example:
ALZO 300 Cool-Lite return packaging
instructions
PRODUCT
EXCHANGES
Contact us and we can help you exchange a
product or solve whatever problem you are experiencing with the equipment.
The cost of product return
shipping is always the responsibility of the buyer.
PRODUCT
RETURN REFUNDS
All refunds are paid by
check sent via US mail within 15 days of receipt of qualified
returned goods.
